Privacy Policy

Sam’s Property Care respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it, in line with the Australian Privacy Principles.

What we collect

When you request a quote or contact us, we collect the details you give us. This may include your name, phone number, email address, property address or suburb, information about the job and any photos you upload. Our website also collects general usage data, such as pages visited, through analytics tools.

How we use it

• To respond to your enquiry and prepare a quote
• To arrange, carry out and follow up on the work you book
• To send you service-related messages such as confirmations and reminders
• To understand how our website is used so we can improve it

We do not sell your personal information.

Who we share it with

We only share your information with people who help us deliver our services, such as staff, the trusted partner contractor who carries out your job (for bigger jobs such as roof restorations, roof painting and roof repairs), and service providers that host our website, email and analytics. We may also disclose information where required by law.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to measure our advertising. You can control cookies through your browser settings.

Access and correction

You can ask to see or correct the personal information we hold about you at any time by contacting us at info@samspropertycare.com.au or on 0402 743 599.

Complaints

If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.